Call Us At: +91-7045351322    /     Email:- info@allianzbio.com

 INDIA

FAQ's


  • Prices, Orders & Logistics
  • Technical Support

Prices, Orders & Logistics


How can I place an order?

You can send your orders through e-mail, fax or by telephone call. Please mention the description, product code and supplier of the product(s) you would like to order. Don't forget to mention your order number and contact details (name, street address, postal code, city and country).


Email: info@allianzbio.com & sales@allianzbio.com


What is the delivery time of the products?

In general Allianz Bio delivers products within 1 to 2 weeks after receipt of your order, but because our suppliers are based all around the world, delivery times can vary. Some products are in stock and others are shipped to our facilities several times a week.


If you are planning your experiments and you need to know exactly when you will receive the products you ordered, please give us a call, send us an e-mail or use the chat function on our website.


Can you help me when I need a product urgently?

Always contact us if you are in a hurry of receiving your product. We will do anything within our possibilities to help you get your product as soon as possible.


What are the handling & shipping costs?

It will depends on the location, temperature condition of shipment like room temperature, 2-80C, -200C


Can I get a discount?

Please check out Deals of the Month for special offers and available discounts. Otherwise you can send us your wishlist and a sales representative will contact you and discuss the possibilities of a discount.


Are there discounts for BULK orders?

We will gladly provide customers with a quote for BULK orders. Please contact us at sales@allianzbio.com for a custom quote. Do not forget to include the catalogue number and quantity required.


Can I get a copy of an invoice?

Yes, we can provide you with a copy.


Please send your request to info@allianzbio.com


with your order number and/or invoice number.


Can I cancel an order?

Please contact us as soon as possible and we will discuss the possibilities.


How can I request catalogs or posters?

We have many different suppliers which all have their own catalogs and/or posters. Please send your enquiry for a poster/catalogue of interest to info@allianzbio.com and we will send them to you.


Can I get a status update of my order?

Of course we can provide you the status of your order. Please send your inquiry to info@allianzbio.com. Keep your order number ready.

Technical Support


How do I know if the product I found on your website is suitable for my assay?

The products you find on our website have a link to the technical datasheet. If this datasheet does not give you all the information you need, please contact us directly. Our technical department will be able to give you additional information or they help you to find an alternative product which is most suitable for your assay.


What should I do when the product I ordered is not working?

Do not hesitate to contact us directly. Our technical department and product specialists are pleased to help you.


We consult with you to find out why it is not working.

  • Is the product suitable for the application you use?
  • What protocol have you used?
  • Have you altered the protocol?
  • Have you used a positive/negative control?

We can point out the most important steps in the protocol, show you any tips & tricks, etc.


Our technical support department is available 6 days a week (Monday till Saturday) and our product specialists visit All over India and will be pleased to visit and help you in your lab.


Are there any references citing the use of a product?

On our webpage we try to list the latest published article from the product. If no reference is mentioned please contact us, we will try to find a relevant article.


Can I receive a free sample?

The possibility of a free sample depends on the availability of the supplier. Send your request to sales@allianzbio.com


Why are products discontinued? Is there an alternative available?

Occasionally, a product will be discontinued. This could be caused by a lack of commercial interest, a disruption in the supply chain, or unforeseen production difficulties. We understand that this could cause inconvenience and will try to recommend a alternative product within the product portfolio.

24x7 Solution for innnovation...

About Us


Allianz BioInnovation is a leading distributor of Biological Research Kits & Reagents, Bioconsumables and Equipments of leading principal companies from all over the world The company has gained recognition, success and growth to its present position of a leading distributor as a result of our focus on scientist's research needs and by following three principle viz; value, service and support. We cater to each and every small details which might be the gamechanger for our researchers. We also help lot of doctors in the field of diagnostic by distributing novel and innovative diagnostic range of product.

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